Returns, Refunds and Exchanges

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@thunderfix.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at admin@thunderfix.com and send your item to: Thunderfix (Returns) 26 Wharf Street Sowerby Bridge GB HX6 2AE.

Postal Address
To return your product, you should mail your product to: Thunderfix (Returns) 26 Wharf Street Sowerby Bridge GB HX6 2AE

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty.

Depending on the postage service, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable postage service or purchasing postage insurance. We don’t guarantee that we will receive your returned item.